Privacy Policy

Privacy Policy G3 Roofing & Construction LLC d/b/a G3 Knows Effective Date: March 3, 2026 Last Updated: March 3, 2026

G3 Roofing & Construction LLC ("G3," "we," "us," or "our"), doing business as G3 Knows (website: g3knows.com), and any affiliates or subsidiaries, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website (g3knows.com or related sites), request services (e.g., roofing inspections, repairs, mold remediation, water/fire restoration), join the G3 Advantage Club, submit inquiries, or otherwise interact with us.

We are a Texas-based limited liability company headquartered in the Dallas-Fort Worth (DFW) area, specializing in residential and commercial roofing, storm damage restoration, mold remediation, fire/water damage repair, and related home construction services. We comply with applicable U.S. federal and state laws, including state comprehensive consumer privacy laws in effect as of 2026 (e.g., California Consumer Privacy Act (CCPA) as amended by CPRA, Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Texas Data Privacy and Security Act (TDPSA), and similar laws in other states).

1. Scope

This Policy applies to personal information we collect as a business operating in the United States and serving residents of any state. "Personal information" (or "personal data") means data that identifies, relates to, describes, or could reasonably be linked to a specific individual or household.

We are generally a small business under U.S. Small Business Administration definitions and may be exempt from many state-specific obligations (e.g., under TDPSA, Nebraska, Minnesota, and others). However, we do not sell personal data or sensitive personal data without prior consent, and this Policy reflects our commitment to strong privacy practices across all applicable jurisdictions.

We do not act as a "data broker" or engage in the sale of personal data as a primary business activity.

2. Information We Collect

We collect the following categories of personal information:

  • Contact and Identification: Name, mailing/property address, email, phone number.
  • Service and Property Details: Roof/damage descriptions, photos/videos of property (which may include incidental personal elements), insurance policy/claim information, payment details (processed securely via third-party providers; we do not store full credit card numbers).
  • Website/Online Data: IP address, browser/device type, pages visited, access times, cookies, and analytics data (e.g., via Google Analytics for site improvement).
  • Club/Referral Data: For G3 Advantage Club members or referrals: contact info, referral details, earned credits.
  • Other Voluntary Data: Information provided via forms, emails, calls, surveys, or free inspection requests.

We do not intentionally collect sensitive personal information (e.g., precise geolocation, health data beyond service-related claims, biometric data) unless necessary and consented for specific services.

3. How We Collect Information

  • Directly from you (e.g., website forms, calls, emails, contracts, inspection requests).
  • Automatically (e.g., cookies, server logs, analytics tools).
  • From third parties (e.g., insurance adjusters with your authorization, referral sources, public property records).
  • During service delivery (e.g., site photos, claim documentation).

4. How We Use Your Information

We use personal information for:

  • Providing quotes, inspections, roofing/restoration services, warranties, and related support.
  • Processing payments, insurance claims, and contracts.
  • Communicating about services, appointments, maintenance plans, or G3 Advantage Club benefits.
  • Improving our website, services, and customer experience.
  • Sending marketing communications (with opt-out options) or referral credits.
  • Complying with legal obligations (e.g., permits, taxes, warranties).
  • Preventing fraud, resolving disputes, or protecting safety.

We do not use data for automated decision-making, profiling, or incompatible purposes without consent.

5. Sharing and Disclosure

We may share personal information with:

  • Service providers (e.g., payment processors, subcontractors, insurers) bound by confidentiality.
  • Affiliates for operational needs.
  • Insurance companies/adjusters (with authorization for claims).
  • Legal authorities if required by law, court order, or to protect rights.
  • In business transfers (e.g., merger/acquisition).

We do not sell personal data for monetary or other consideration, nor engage in targeted advertising requiring opt-outs under state laws like TDPSA, CPA, or VCDPA.

6. Your Rights (Residents of States with Comprehensive Privacy Laws)

Residents of states with applicable consumer privacy laws (e.g., California, Virginia, Colorado, Texas, and others) may have rights including:

  • Access/know categories/sources of personal information collected.
  • Correct inaccuracies.
  • Delete personal information (with exceptions for legal retention).
  • Opt out of any sale of personal/sensitive data (we do not sell).
  • Limit use of sensitive data (if applicable).
  • Non-discrimination for exercising rights.

Submit requests via the contact below. We will verify identity and respond within the timeframe required by applicable law (e.g., 45 days under many laws, extendable). No fee for most requests.

7. Data Security

We use reasonable safeguards (administrative, technical, physical) to protect information. No system is infallible; we cannot guarantee absolute security.

8. Data Retention

We retain information as needed for business purposes, legal compliance (e.g., warranty/claim records), or dispute resolution, then securely delete or anonymize it.

9. Children's Privacy

Our services and website are not directed to children under 13. We do not knowingly collect data from children under 13 without verifiable parental consent.

10. Changes to This Policy

We may update this Policy; changes will be posted here with a new effective date. Continued use constitutes acceptance.

11. Contact Us

For questions, rights requests, or concerns: G3 Roofing & Construction LLC 2600 Fernwood Dr Highland Village, TX 75077 Phone: (972) 259-0222 Email: privacy@g3knows.com Website: g3knows.com