About Us

 The HAAG Engineering Certified Inspector – Master Level certification represents one of the highest levels of professional credentialing in the field of forensic engineering and damage assessment. Issued by HAAG Global, the certification is awarded to inspectors who have completed advanced training and extensive field experience in evaluating structural and property damage, particularly related to roof systems, weather events, and catastrophic losses such as hail, wind, and storm damage. The Master designation signifies that the individual has progressed beyond standard certification by demonstrating deep technical knowledge, continued education, and a proven history of accurate damage evaluation. This credential is widely respected across the construction, insurance, and engineering industries because it ensures inspections are performed using scientifically validated methods and industry-recognized standards. Holding the HAAG Master certification signals a commitment to precision, credibility, and expert-level analysis, making it an important qualification for professionals responsible for determining damage causation, scope of repair, and construction integrity. 

 The IICRC Water Damage Restoration Technician (WRT) certification is a widely recognized credential that demonstrates professional training in the proper assessment, mitigation, and restoration of water-damaged structures. Issued by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the WRT certification provides technicians with the knowledge needed to identify categories and classes of water damage, implement safe drying methods, and prevent secondary damage such as mold growth or structural deterioration. The program emphasizes industry-standard restoration procedures, moisture detection techniques, and health and safety practices used in both residential and commercial environments. Because water intrusion can quickly compromise building materials and indoor air quality, the IICRC WRT certification is considered a foundational credential in the restoration industry, ensuring that professionals are trained to follow recognized scientific drying principles and professional standards when responding to water loss events. 

 The IICRC Applied Microbial Remediation Technician (AMRT) certification is an advanced credential that verifies specialized training in the inspection, containment, and remediation of microbial contamination, including mold and other harmful microorganisms in buildings. Issued by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the AMRT certification builds on foundational restoration knowledge and focuses on the safe and effective removal of microbial growth resulting from water intrusion, humidity, or environmental conditions. The training covers containment procedures, negative air systems, personal protective equipment (PPE), and proper cleaning and removal of contaminated materials in accordance with industry standards and safety guidelines. The AMRT certification is highly respected within the restoration and environmental remediation industries because it confirms that a professional has the expertise to address microbial hazards while protecting occupant health, structural integrity, and indoor air quality. Holding this certification demonstrates a commitment to scientifically supported remediation practices and professional restoration standards. 

 The IICRC Fire and Smoke Restoration Technician (FSRT) certification is a professional credential that verifies specialized training in the cleanup, restoration, and odor remediation of structures damaged by fire and smoke. Issued by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the FSRT program teaches technicians how to properly assess fire damage, identify smoke residues, and apply appropriate cleaning and deodorization techniques to restore affected materials and environments. The certification covers fire behavior, types of smoke residues, restoration methods for structural materials and contents, and the use of specialized equipment for odor control and air purification. Because fire damage often involves complex contamination and structural risks, the FSRT certification is widely recognized within the restoration and insurance industries as proof that a professional is trained to follow established restoration standards and safety protocols. Holding this certification demonstrates expertise in returning fire-damaged properties to safe, functional conditions while protecting indoor air quality and building integrity. 

 The Xactimate Level 3 Certification is an advanced credential that demonstrates expert-level proficiency in using Xactimate, the leading estimating software in the property insurance and restoration industries. Administered by Verisk, this certification confirms that the holder has mastered the ability to create complex, highly detailed construction and restoration estimates, including the use of advanced sketching, macros, line-item management, and project organization within the software. Level 3 represents the highest certification tier available for Xactimate users, indicating a strong understanding of industry-standard pricing databases, insurance estimating methodologies, and accurate scope development for property damage claims. Professionals with Xactimate Level 3 certification are recognized for their ability to produce precise, professional-grade estimates that align with insurance carrier standards, making the credential highly valued across the construction, restoration, and insurance adjusting sectors. 

In Texas, the Unlicensed Practice of Public Adjusting (UPPA) is governed by the Texas Insurance Code and enforced by the Texas Department of Insurance (TDI). Public adjusters are professionals who represent policyholders in preparing, negotiating, or settling insurance claims for compensation, and Texas law requires that anyone performing these services hold a valid Public Adjuster license. Performing these duties without proper licensing is considered the Unlicensed Practice of Public Adjusting, which can lead to fines, penalties, or other enforcement actions. The purpose of these regulations is to protect consumers and maintain fairness in the claims process, ensuring that only qualified and regulated professionals are allowed to interpret policy coverage, advocate for settlement amounts, or negotiate directly with insurance carriers on behalf of a policyholder.

For contractors and restoration professionals, Texas law requires a clear separation between construction services and insurance claim representation. Contractors are permitted to inspect property damage, prepare repair estimates, document construction-related issues, and explain the scope of necessary repairs, but they cannot interpret insurance policies or negotiate claim settlements unless they are licensed public adjusters. However, experienced contractors often have a strong understanding of the insurance restoration process. Our knowledge of the claims process allows us to use professional estimating tools and industry-standard formats to prepare detailed repair scopes and damage documentation. This ensures we are communicating effectively with your claims specialist while remaining fully compliant with Texas regulations, allowing the insurance carrier and licensed adjusters to evaluate the claim while we focus on accurate repair planning and professional restoration services.

 The American Policyholders Association (APA) is a national advocacy organization dedicated to protecting the rights of property insurance policyholders and promoting fairness within the insurance claims process. Its purpose is to support transparency, accountability, and ethical standards in the handling of property damage claims by providing education, research, and policyholder-focused resources to industry professionals and the public. The organization works to highlight best practices in damage assessment, claims documentation, and policyholder protection, helping ensure that claims are evaluated accurately and in accordance with established standards. Being a Professional Member of the American Policyholders Association signifies a commitment to ethical conduct, continuing education, and responsible participation in the insurance restoration and claims environment. It reflects a dedication to maintaining professional integrity, accurate documentation practices, and fair communication with all parties involved in the claims process, while supporting the broader mission of protecting policyholder interests and improving industry accountability. 

Having the knowledge and background of an experienced and licensed Public Adjuster provides valuable insight into how the insurance claims process functions, including how claims are documented, evaluated, and reviewed by insurance carriers. Public adjusters are trained to understand policy structure, damage documentation, estimating methodology, and the procedural flow of property claims, which allows professionals with this background to better recognize how insurers analyze damage and determine repair scopes. This experience helps develop a strong understanding of industry-standard estimating platforms, loss documentation practices, and the communication protocols typically used between contractors, adjusters, and claims specialists. As a result, professionals with this knowledge are often better equipped to prepare clear, organized construction estimates and damage documentation that align with the formats and terminology commonly used within the insurance industry.

However, it is important to emphasize that Texas law strictly regulates public adjusting activities. Under the Texas Insurance Code, contractors or restoration professionals who are not acting in the capacity of a licensed public adjuster within the state are prohibited from representing a policyholder, negotiating claim settlements, interpreting insurance policy coverage, or advocating for claim payments on behalf of the insured. Because of these regulations, we do not engage in any adjuster-related or representation-specific activities in Texas. Our role is limited to providing construction expertise, accurate repair estimates, and detailed documentation of property damage. While our familiarity with the insurance claims process helps us prepare information in a way that supports clear communication with your claims specialist, all claim decisions, coverage determinations, and settlement negotiations remain strictly between the policyholder, the insurance carrier, and any appropriately licensed adjuster. This approach ensures full compliance with Texas law while allowing us to focus on professional restoration planning and accurate scope development.

The CPAU (Certified Property Appraiser and Umpire) designation, issued by the International Association of Umpires and Appraisers (IAUA), reflects specialized training and knowledge in the insurance appraisal process used to resolve property damage claim disputes. The appraisal process is a formal dispute resolution method commonly outlined in property insurance policies that allows disagreements regarding the amount of loss or scope of damage to be resolved without litigation. When invoked, each party—typically the policyholder and the insurance carrier—selects a qualified appraiser, and those appraisers jointly select a neutral umpire. Together, they review documentation, damage assessments, and repair estimates to determine a fair and impartial valuation of the loss. The CPAU certification signifies that the individual has received professional education in appraisal procedures, ethical standards, dispute resolution practices, and property damage valuation, making them qualified to participate in this structured process.

The appraisal process plays an important role in the insurance claims system because it provides a faster, less adversarial alternative to court proceedings when disputes arise over repair costs or damage scope. By relying on trained appraisers and a neutral umpire, appraisal helps ensure that property losses are evaluated using objective documentation, industry-standard estimating methods, and impartial review. Holding the CPAU designation demonstrates a commitment to understanding the technical and procedural aspects of appraisal, including how to properly analyze damage, evaluate repair estimates, and follow the professional guidelines established for appraisal proceedings. This knowledge supports accurate loss evaluation and promotes fair, transparent dispute resolution within the property insurance industry.

The Texas Mold Remediation Contractor (MRC) license is a professional credential issued by the Texas Department of Licensing and Regulation (TDLR) that authorizes qualified individuals or companies to perform mold remediation work in residential and commercial structures. Because mold contamination can present serious health risks and structural concerns, Texas law requires that mold remediation be conducted only by licensed professionals who have received specialized training in proper containment, removal, and remediation procedures. To obtain this license, contractors must meet specific requirements including approved training, examination, insurance coverage, and adherence to strict state regulations governing mold remediation practices. These standards are designed to ensure that remediation work is performed using scientifically recognized methods that protect occupant health, prevent cross-contamination, and properly restore affected building materials.

The importance of a Texas Mold Remediation Contractor license lies in its role in protecting both property owners and building occupants. Licensed contractors are trained to follow state-mandated protocols, including proper containment systems, air filtration, personal protective equipment (PPE), and post-remediation verification procedures. Texas law also requires a separation between mold assessment and mold remediation services, preventing conflicts of interest and ensuring that remediation work is performed based on an independent assessment of contamination. Holding the MRC license demonstrates a commitment to regulatory compliance, environmental safety, and professional remediation standards, ensuring that mold-related issues are addressed effectively while safeguarding indoor air quality and the long-term integrity of the structure.